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Secova's operating philosophy is based on the concept of "Value-Sourcing". Using this model we determine the optimum mix of service locations, processes and technologies to meet your business and cost reduction objectives.
Elements of Value Sourcing
Dedicated Work Teams
The operating team for each of our customers has only one focus - you. We provide a team that is dedicated to only one primary customer so they are better equipped to become a true extension of your staff. They understand your processes, your culture, your technology and they are rewarded on how well they meet your standards.
Process Excellence
Process excellence is at the core of how Secova operates. We work with you to understand your detailed standards and most importantly, your definition of success - ensuring our methods deliver on these metrics. Our team includes COPC and Kaizen trained experts who have in-depth experience in delivering world class administrative services for large companies. As we develop processes and methodologies, our staff will work with you to ensure employee and client satisfaction and reduction in costs.
Best Shore Delivery
Secova offers you the option of service delivery from several locations in the US and an offshore location in India - optimizing our delivery of services to meet both your administrative and cost requirements. We call this our "Best Shore" strategy. We utilize each of our locations to deliver the solution that provides the best value, both in quality and cost. Our team of experienced professionals, who have transitioned large projects for many major companies, will work with you to develop a plan that best meets your needs.
Value Added Services
We believe that each client is unique therefore we provide a variety of value added services that address the individual needs of our clients. Some of the value added services that Secova provides are:
- Customized Analyses and Reports
- On-line Training Manuals
- Computer Based Training Tools
- Knowledge Based Management Tools
Leveraging Technology
Secova provides a powerful technology platform to streamline your operations and ease the administrative burden you and your team face each day - saving you time and money, and helping both you and your employees make better decisions.
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